Help for Campaign Organizers

Frequently Asked Questions

When will my campaign start?
Campaigns will go live immediately. If uploaded artwork is not high resolution or transparent it will need to be reviewed and may require your campaign to be paused.
What makes a Good Ink campaign successful?
We find that the most successful campaigns balance three things. 1. Promote your campaign well. We provide tips on how to do this via social media and email. 2. Keep your design simple. Using fewer ink colors costs less money. This means you will make a higher return for your campaign. 3. Charge an appropriate amount for a T-shirt. The more you charge, the more you’ll keep. However, you’ll want the cost to be a reasonable amount to your supporter.
What is a Print Minimum?
The print minimum is the number of products you need to sell in order for the shirts to be printed. Good Ink is free for everyone to use, and the only way we can make that happen is to make sure each campaign covers fixed costs. Fixed costs include setup, creating screens for each ink color and purchasing the garments and ink.
What information is sent to the beneficiary of the campaign?
In addition to the funds raised, a report of supporters and contributors to your campaign will be sent to the beneficiary of your campaign.
What happens if I don’t reach my minimum?
In order for your campaign to go to print, your minimum must be met. In the event your campaign’s goal is not met, shirts will not be printed. All supporter money including shipping charges will be refunded. If additional donations have been collected you will still receive that money minus processing fees.
I need help!
We are here for you! Contact us with your specific question below and we’ll take care of you! We do our best to respond to all messages within 1 business day.
I didn’t reach my goal. Now what?
No problem! A goal is simply a tool to help drive support of your campaign. As long as the print minimum is met, your campaign will print and ship and you (or your beneficiary) will receive the profits!
How should I set the price of my products?
While you create your campaign there is a live calculator that will update as you make changes to your campaign. There are many variables that factor into this equation. Garment choice, complexity of design and quantity are the main factors. We suggest using this calculator while adjusting what you think are reasonable expectations. The ultimate gauge, however, is how many garments you think your supporters will purchase and for what price. We see the most success for T-shirts selling in the $20-$25 range.
How much does a Good Ink campaign cost to set up?
Not a thing! Starting a Good Ink campaign is entirely free.
How long will it take supporters to receive their apparel?
Orders ship approximately 2 weeks after the campaign has ended. The recipient will receive an email with tracking information when their order ships.

Tips for launching a successful campaign

Get the most out of your campaign with these tips and tricks on designing, launching, and marketing a successful campaign with Good Ink!

Uploaded Artwork: Requirements and Recommendations

Help for Campaign Supporters

Frequently Asked Questions

Will I receive a receipt of my order or donation?
After you complete your purchase/donation you will receive an email with details. Please be sure to check your SPAM folder if you haven’t received it.
What is your exchange policy?
We only print as many items as are sold during a campaign. Therefore, we are unable to process exchanges after a campaign has ended.
My apparel doesn’t fit.
We highly encourage supporters to view a size chart at checkout prior to making a purchase. We only print a campaign once after the campaign has closed. For this reason we are unable to accept exchanges or returns.
Is my donation to a campaign tax deductible?
Monetary donations to a registered 501(c)(3) may be deductible. We suggest talking to a certified tax advisor.
I need to change my order.
Please contact us using the form below with details including your order number.
I have a question for the campaign organizer - how do I reach them?
On the campaign page there is a Contact the Organizer button. Feel free to reach out directly to them! Other questions? We’re happy to help! Contact Us using the form below.
How much does it cost to ship?
There is a $5 flat rate charge regardless of quantity anywhere within the United States. For international shipping inquires please contact us using the form below.
How do I know that the funds from my purchase or donation are reaching the appropriate destination?
Every campaign page clearly states the beneficiary of a Good Ink campaign, what cause is being supported, what the funds will be used for and the contact information of the campaign organizer. The Good Ink accounting team issues payment directly to the listed beneficiary. If you have additional questions, we encourage you to contact the campaign organizer directly.
How can I track my order?
Once your order has shipped an email containing tracking information will be sent to you. Orders ship approximately 2 weeks after the campaign has ended.
Can I return my item?
We are unable to accept returns because apparel is custom printed specifically for the campaign that you are participating in. We do not offer exchanges. In the event that you receive your items and there is a quality issue or they are damaged in shipping we will refund your money. This will not affect the money earned for the cause. Please contact us at [email protected] and include pictures of the defective merchandise.