Common Screen Printing Questions

Frequently Asked Questions

Where is Good Ink located?

Good Ink is located in Holland, Michigan, about 25 miles outside of Grand Rapids. Although we are based in Michigan, we serve customers all across the United States and Canada.

What payment methods are accepted?

Good Ink accepts checks, school and business purchase orders, as well as Visa, Mastercard, American Express, and Discover credit cards.

What if there is a problem with my order?

If there is a quality issue with your custom products or they were damaged in shipping, we will refund your money. Please contact us at [email protected] within 30 days of receiving your order and include pictures of the defective merchandise. Due to the custom nature of our products, we do not offer exchanges.

If you have any questions or concerns about your order, call us for real, live help at 1-616-294-8884, Monday-Friday: 8:30 am - 4:30 pm ET.

What happens after I place my order?

Following payment/purchase order receipt, your products are decorated using screen printing, digital printing, or embroidery. After your items are decorated, they will be shipped, at which time you will receive an email notification with shipment tracking information.

Is there a minimum number of items I need to order?

Yes, for orders with screen printed with standard ink, we have a 10 shirt minimum order. For orders with glow ink, the minimum is 25 shirts.

How long will it take to receive my order?

Your order ships within 14 days of payment/purchase order receipt. For rush orders shipped within 7 days, a 20% charge is applied to the order.

How can I obtain a copy of a W-9 form?
How can I get help with my design?

Our design team is happy to help modify your existing shirt artwork or create original artwork to your specifications for FREE! No matter the size of your order. Call us for real, live help at 1-616-294-8884 or email [email protected].

Do you charge sales tax?

Yes, if your order is being shipped to Michigan and you are not a retailer or non-profit with tax exempt status, sales tax will be included in your order.

Can I order my design with different products, colors, or styles?

Absolutely! Our full product catalog features thousands of garments and products that you can choose from. Mix and match hoodies, long sleeves, tees and more. As long as your printed design is the same on each garment, Good Ink will always give you the best volume price for your entire order.

Tools and Info

Resources to help you place your custom shirt order.

Get a Price Quote
Get a Free Shirt Design
Glossary of Screen Printing Terms
Screen Printing vs. Digital Printing
Raster Art vs. Vector Art
Shipping & Delivery Options
Contact Us
Customer Reviews

Help for Fundraiser Organizers

Frequently Asked Questions

When will my fundraiser start?

Fundraisers will go live immediately. If uploaded artwork is not high resolution or transparent it will need to be reviewed and may require your fundraiser to be paused.

What makes a Good Ink fundraiser successful?

We find that the most successful fundraiser balance three things. 1. Promote your fundraiser well. We provide tips on how to do this via social media and email. 2. Keep your design simple. Using fewer ink colors costs less money. This means you will make a higher return for your fundraiser. 3. Charge an appropriate amount for a T-shirt. The more you charge, the more you’ll keep. However, you’ll want the cost to be a reasonable amount to your supporter.

What is the print minimum?

The print minimum is the number of products you need to sell in order for the shirts to be printed. Good Ink is free for everyone to use, and the only way we can make that happen is to make sure each fundraiser covers fixed costs. Fixed costs include setup, creating screens for each ink color and purchasing the garments and ink.

What information is sent to the beneficiary of the fundraiser?

In addition to the funds raised, a report of supporters and contributors to your fundraiser will be sent to the beneficiary of your fundraiser.

What happens if I don’t reach the print minimum?

In order for your shirts to go to print, your minimum must be met. In the event that the print minimum is not met, shirts will not be printed. All supporter money including shipping charges will be refunded. If additional donations have been collected, you will still receive that money minus processing fees.

I need help!

We are here for you! Contact us with your specific question below and we’ll take care of you! We do our best to respond to all messages within 1 business day.

I didn’t reach my goal. Now what?

No problem! A goal is simply a tool to help drive support of your fundraiser. As long as the print minimum is met, your shirts will print and ship and you (or your beneficiary) will receive the profits!

How should I set the price of my products?

While you create your fundraiser there is a live calculator that will update as you make changes to your design. There are many variables that factor into this equation. Garment choice, complexity of design and quantity are the main factors. We suggest using this calculator while adjusting what you think are reasonable expectations. The ultimate gauge, however, is how many garments you think your supporters will purchase and for what price. We see the most success for T-shirts selling in the $20-$25 range.

How much does a Good Ink fundraiser cost to set up?

Not a thing! Starting a Good Ink fundraiser is entirely free.

How long will it take supporters to receive their apparel?

Orders ship approximately 2 weeks after the fundraiser has ended. The recipient will receive an email with tracking information when their order ships.

Tips for launching a successful fundraiser

Get the most out of your fundraiser with these tips and tricks on designing, launching, and marketing a successful fundraiser with Good Ink!

Uploaded Artwork: Requirements and Recommendations

Help for Fundraiser Supporters

Frequently Asked Questions

Will I receive a receipt of my order or donation?

After you complete your purchase/donation you will receive an email with details. Please be sure to check your spam or junk folder if you haven’t received it.

What is your exchange policy?

We only print as many items as are sold during a campaign. Therefore, we are unable to process exchanges after a campaign has ended.

My apparel doesn’t fit.

We highly encourage supporters to view a size chart at checkout prior to making a purchase. We only print a campaign once after the campaign has closed. For this reason we are unable to accept exchanges or returns.

Is my donation to a fundraiser tax deductible?

Monetary donations to a registered 501(c)(3) may be deductible. We suggest talking to a certified tax advisor.

I need to change my order.

Please contact us using the form below with details including your order number.

I have a question for the fundraiser organizer - how do I reach them?

On the campaign page there is a Contact the Organizer button. Feel free to reach out directly to them!

Other questions? We’re happy to help! Contact Us using the form below.

How much does it cost to ship?

There is a $5 flat rate charge regardless of quantity anywhere within the United States. For international shipping inquires please contact us using the form below.

How do I know that the funds from my purchase or donation are reaching the appropriate destination?

Every fundraising page clearly states the beneficiary of a Good Ink fundraiser, what cause is being supported, what the funds will be used for and the contact information of the fundraiser organizer. The Good Ink accounting team issues payment directly to the listed beneficiary. If you have additional questions, we encourage you to contact the fundraiser organizer directly.

How can I track my order?

Once your order has shipped, an email containing tracking information will be sent to you. Orders ship approximately 2 weeks after the fundraiser has ended.

Can I return my item?

We are unable to accept returns because apparel is custom printed specifically for the campaign that you are participating in. We do not offer exchanges. In the event that you receive your items and there is a quality issue or they are damaged in shipping we will refund your money. This will not affect the money earned for the cause. Please contact us at [email protected] and include pictures of the defective merchandise.

Where is my order?

Been a while since you've received an update on your fundraiser order?

All fundraiser orders ship 10 business days after a fundraiser ends. If you've been waiting for your order and would like an update, please contact us.

Still have a question? Contact Us!

Use the form below or email us at [email protected] to let us know how we can help. For quick help, chat with us or call us at (616) 294-8884.