Support

Our team is here to help answer any questions about setting up your apparel order or creating a store. We’ve detailed frequent questions below.

If you have specific questions we don’t cover here, please reach out to us and we will get right back to you.


Common Apparel Order Questions

What happens after I place my order?

Following payment/purchase order receipt, your products are sent to production. After your items are decorated, they will be shipped, at which time you will receive an email notification with shipment tracking information. More info on our process can be found here.

What payment methods are accepted?

Good Ink accepts checks, school, and business purchase orders, as well as Visa, Mastercard, American Express, and Discover credit cards.

What payment methods are accepted?

If there is a quality issue with your custom products or they were damaged in shipping, please contact us to discuss an appropriate resolution. Please contact us within 30 days of receiving your order and include pictures of the defective merchandise. Due to the custom nature of our products, we do not offer exchanges.

If you have any questions or concerns about your order, call us for real, live help at (616) 294-8884, Monday-Friday: 8:30 am – 4:30 pm ET.

How long will it take to receive my order?

Your order ships about two weeks after payment/purchase order receipt. Rush processing is available.

How can I obtain a copy of a W-9 form?

Please click here to download a PDF version of a W9.

How can I get help with my design?

Our design team is happy to help modify your existing shirt artwork or create original artwork to your specifications for FREE! No matter the size of your order. Call us for real, live help at (616) 294-8884 or email [email protected].

Do you charge sales tax?

Yes, if your order is being shipped to Michigan and you are not a retailer or non-profit with tax-exempt status, sales tax will be included in your order.

Can I order my design with different products, colors, or styles?

Absolutely! Our full product catalog features thousands of garments and products that you can choose from. Mix and match hoodies, long sleeves, tees and more. As long as your printed design is the same on each garment, Good Ink will always give you the best volume price for your entire order.

Help for Fundraiser/Store Organizers

When will my store start?

Fundraising and online stores are launched once all artwork and details have been worked out with your Good Ink fundraising expert. You can begin the Store Setup process here.

What makes a Good Ink fundraiser or store successful?

We find that the most successful stores balance three things. 1. Promote your store well. We provide tips on how to do this via social media and email. 2. Keep your design simple. Using fewer ink colors costs less money. This means you will make a higher return for your store. 3. Charge an appropriate amount for a T-shirt. The more you charge, the more you’ll keep. However, you’ll want the cost to be a reasonable amount to your supporter/customer.

What is the print minimum?

The print minimum is the number of products you need to sell in order for the items to be printed. Good Ink is free for everyone to use, and the only way we can make that happen is to make sure each fundraiser covers fixed costs. Fixed costs include setup, creating screens for each ink color, and purchasing the garments and ink.

What happens if I don’t reach the print minimum?

In order for your items to go to print, your minimum must be met. In the event that the print minimum is not met, items will not be printed. All funds collected including shipping charges will be refunded.

How should I set the price of my products?

While you create your store, the system will tell you the base cost of each item. There are many variables that factor into this equation. Garment choice, the complexity of the design, and quantity are the main factors. The ultimate gauge, however, is how many garments you think your supporters will purchase and for what price. We see the most success for T-shirts selling in the $20-$25 range.

How much does a Good Ink store cost to set up?

Not a thing! Starting a Good Ink store is entirely free. For fundraising stores, 5% of any monetary donations are retained by Good Ink to cover administration costs.

How long will it take supporters to receive their apparel?

Orders ship approximately 2 weeks after the store has ended. The recipient will receive an email with tracking information when their order ships.

Help for Fundraiser/Store Customers

Will I receive a receipt of my order or donation?

After you complete your purchase/donation you will receive an email with details. Please be sure to check your spam or junk folder if you haven’t received it.

What is your exchange policy?

Due to the custom nature of the products on stores, we, unfortunately, cannot accept exchanges.

My apparel doesn’t fit.

We highly encourage customers to view a size chart at checkout prior to making a purchase. We only print items once after the store has closed. For this reason, we are unable to accept exchanges or returns.

Is my donation to a fundraiser tax deductible?

Monetary donations to a registered 501(c)(3) may be deductible. We suggest talking to a certified tax advisor.

I need to change my order.

Please contact us as soon as possible with details including your order number.

I have a question for the store organizer – how do I reach them?

Please contact us and we will put you in touch with the store organizer.

How much does it cost to ship?

Shipping is based on the weight of the items in your order. Most of the time, a couple shirts will ship for $4 to $5.

How do I know that the funds from my purchase or donation are reaching the appropriate destination?

Every fundraising store clearly states the beneficiary of the fundraiser, what cause is being supported, what the funds will be used for and the contact information of the fundraiser organizer. The Good Ink accounting team issues payment directly to the listed beneficiary. If you have additional questions, please contact us.

How can I track my order?

Once your order has shipped, an email containing tracking information will be sent to you. Orders ship approximately 2 weeks after the store has ended.

Can I return my item?

We are unable to accept returns because apparel is custom printed specifically for the store that you are purchasing from. We do not offer exchanges. In the event that you receive your items and there is a quality issue or they are damaged in shipping, we will work with you on the appropriate resolution. Please contact us at [email protected] and include pictures in the case of defective merchandise.