Common Apparel Order Questions
Our team is here to help answer any questions about your apparel order. We’ve detailed frequent questions below.
If you have specific questions we don’t cover here, please reach out to us and we will get right back to you.
What happens after I place my order?Following payment/purchase order receipt, your products are sent to production. After your items are decorated, they will be shipped, at which time you will receive an email notification with shipment tracking information. More info on our process can be found here.
What payment methods are accepted?Good Ink accepts checks, school and business purchase orders, as well as Visa, Mastercard, American Express, and Discover credit cards.
What if there is a problem with my order?If there is a quality issue with your custom products or they were damaged in shipping, please contact us to discuss an appropriate resolution. Please contact us within 30 days of receiving your order and include pictures of the defective merchandise. Due to the custom nature of our products, we do not offer exchanges.
If you have any questions or concerns about your order, call us for real, live help at (616) 294-8884, Monday-Friday: 8:30 am – 4:30 pm ET.
How long will it take to receive my order?Your order ships about two weeks after payment/purchase order receipt. Rush processing is available.
How can I obtain a copy of a W-9 form?Please click here to download a PDF version of a W9.
How can I get help with my design?Our design team is happy to help modify your existing shirt artwork or create original artwork to your specifications for FREE! Call us for real, live help at (616) 294-8884 or email [email protected].
Do you charge sales tax?Yes, if your order is being shipped to Michigan and you are not a retailer or non-profit with tax-exempt status, sales tax will be included in your order.
Can I order my design with different products, colors, or styles?Absolutely! Our full product catalog features thousands of garments and products that you can choose from. Mix and match hoodies, long sleeves, tees and more. As long as your printed design is the same on each garment, Good Ink will always give you the best volume price for your entire order.